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Return Policy

One Month Return Policy

Coco-Ok values our customer concerns, and we walk that extra mile to get it resolved. Our customers are entitled to get a complete refund, should a product-related issue come to notice. Please be informed to notify us within 1 month of your purchase for refunds on

 

Volume variation : Your package measures less than the intended quantity.

 

Damage or leakage : The package you received is a faulty one with oil leakage or disrupted product- hygiene.

 

Quality issue : Received product is far from the promised quality. We appreciate if customers can notify us with well-substantiating reasons.

 

*Refund processes are subjected to terms and conditions

 

How to Make a Return (Self Ship)

  • Please fill in the necessary details in the Return Slip (Download Return Slip here). Include Order ID, Product Status & appropriate reason for the return, and the quantity of each item returned.
  • Pack products securely to avoid damages or leakage during the shipment.
  • Ensure the return slip, filled with all detail, is sent along with the shipment.
  • Share us a copy of the Courier Invoice and return slip at [email protected]
  • Ship your package to the below address. Also, include your address and Contact Number.

    Aspinwall and Company Ltd.
    Aspinwall House,
    T.C. No. 24/2269(7)
    Kowdiar-Kuravankonam Road,
    Kowdiar, Thiruvananthapuram – 695003,
    Kerala, India.
    CIN: L74999 KL 1920PLC 001389
    GSTIN: 32AACCA2655G2Z3

  • You can ship packages through your preferred carrier. Please note that Aspinwall is not liable for any damage/leak that occurred during shipments.
  • Please note down your tracking number for future reference.
  • We will notify you of receiving your product at our store. The refund process gets initiated once verified/validated.
  • The shipping fee, along with order costs (In case of no replacement), will be reimbursed through the original payment method. The customer needs to submit the original order receipt along with the Shipping invoice (subject to A Maximum of INR 200).
  • The item needs to be received at Aspinwall Office within the 30-day return window, failing which the returned items may not be considered valid.
  • Refund will be processed only on the actual amount mentioned in invoice. The refund amount will not be subjected to any currency conversion or change in exchange rates.